Our Crisis Response Program

Most of our medical crisis response calls follow a similar pattern: A local store manager contacts his or her regional manager, vice president or corporate headquarters liaison immediately on learning about a potential problem. The next call is to Corporate Wellness.

Corporate Wellness begins by collecting and verifying the information. We will never take action based on a health problem communicated through an employee or patron without proper diagnosis and verification.

When a local health department is already involved (or we think is about to become involved), with the client's permission, we often get in touch with them directly very early in the situation. From the restaurant's perspective, the local health department's experience and knowledge is often the single most significant variable in the public outcome of a crisis. Our expertise in medical crisis matters proves to be extraordinarily effective in making the health department your advocate rather than your adversary, and their advocacy is crucial.

The resources required vary by situation and a complete analysis of the infected employee's specific job duties will be conducted. Does the employee usually wear gloves? Does he handle uncooked food? Does he work in the front of the house only? Does he garnish plates or are they already garnished? Does he handle cut fruit at a bar? Is the fruit cut in the back of the house before the employee arrives for work or does this employee participate in its preparation? Answers to these questions inform and direct our recommendations to you.

When immunization is medically appropriate and can help prevent other employees or patrons from becoming ill, Corporate Wellness arranges purchase of the medication (or at times supplies it from your own stock that we keep on-hand for you), on-site administration, preparation of employee communication and follow-up employee questions.

With one simple phone call, we provide any or all information and services necessary to protect your employees, restaurant and brand in any employee or patron health circumstance.

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