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Fast-growing restaurant group seeks medical response resources.Several years ago, Corporate Wellness provided on-site flu shots to a fast-growing restaurant group. In 1990, our first year of service to them, they had 40 restaurants. By the second year, they had 125 restaurants. The following year, their director of operations was tasked with writing their first crisis manual. He came to us having identified ten categories or types of crises requiring a response plan; ranging from fires and natural disasters through foodborne illness and product recalls. Three of the categories were medical, involving the health of employees or guests. He wondered if Corporate Wellness couldn't harness the same group of resources we had used to bring on-site flu shots to their restaurants to address other health situations. Our medical response team was born from that client request and rapidly became the fastest growing segment of our business. Today, this client has more than 1,200 restaurants and our medical response teams provide twenty four hour a day, seven day a week on call response to more than five thousand client locations nationwide in industries ranging from food service to communications. |
What defines a health-related crisis? In general, one possible employee illness, one confirmed customer illness or two customer complaints. |